Contact

Product Return

RMA Procedure

Step 1: Get your RMA number

  1. Please fill out the online form below.
  2. After clicking "Submit," an RMA number will be automatically assigned to you.
  3. This number must be clearly marked on the package(s) you are shipping.

Step 2: Shipping

Please return the package(s) to the following address:



Enless Wireless

Attention: Customer Service

6 Bis rue du Temple

33000 – Bordeaux (France)

Shipping costs

  • Shipping (from you to Enless Wireless): At your expense.
  • Return shipping (Enless Wireless → you): Paid by Enless Wireless.

Product Warranty

Enless products are covered by a 24-month warranty starting from the date of shipment. If a technical issue arises during the warranty period, the products will be inspected and replaced if the technical issue is confirmed.

Important

Please do not return any products to us without prior approval from our technical or sales support team. Products returned without an RMA number will not be accepted and will be returned to you.

You can contact our technical support team at: support@enless.fr

Form

Please fill out the form below before returning your products to us. An RMA number will be assigned to you once you have completed this form.

    1. Your contact information

    2. Product(s) involved in the return

    RX LoRaWAN 500-602TX VALVE 600-060TX T&H MINI 600-050TX T&H AMB 600-051TX T&H E-INK AMB 600-052TX CO2 T&H AMB 600-053TX LIGHT PIR T&H 600-062TX WINDOW 600-065TX TEMP INS 600-031TX TEMP CONT1 600-032TX TEMP CONT2 600-232TX TEMP CONT1 600-032 + BLACK BULBTX T&H EXT 600-034TX PULSE 600-036TX PULSE ATEX 600-037TX PULSE LED 600-038TX CONTACT 600-039TX CONTACT 600-039 + LEAK CABLETX CONTACT 600-039 + LEAK SPOTTX CONTACT 600-039 + LEVEL PROBETX 4/20 600-035TX IO 600-040TX MODBUS 600-041RX MODBUS 500-302RX BACNET 500-312HTTP Status Code 500-322RX REPEATER 600-301POWER 1000-002ANT REN SMA 868 1000-008RAL REN SMA 868 1000-009VALVE PROTECT CASE 1000-040See the different models belowDIN RAIL 1000-005CAB BIND 1M 1000-026CAB JAE 2M 1000-025BAT 2/3 AA 1000-034BAT C 1000-035BAT D 1000-031BAT D 1000-029TX T&H AMB 600-021TX VOC T&H AMB 600-022TX CO2 T&H AMB 600-023

    3. Problem(s) encountered

    4. What is the address to which we should return the replacement product(s)?

    5. Packing Your RMA

    Please include the RMA number that will be assigned to you on the package you are sending.

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