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Return Merchandise Authorization

You have been in contact with our technical support. Unfortunately the technical problem persists and we have invited you to return the product to us for analysis. The product return (RMA) procedure is as follows:

  • Complete the form below.
    When you click the « Send » button, we will automatically assign you an RMA number. This RMA number must appear on the package(s) you are returning.
  • Please return the products to the following address:
    Enless Wireless
    Attention: Support Service
    6 Bis rue du Temple
    33000 Bordeaux (France)
  • Please note that the shipping costs for returning the products are your responsibility. Enless Wireless will cover the return shipping costs for these products.

Product Warranty

Enless products are covered by an 18-month warranty from the date of shipment. In the event of a technical issue during the warranty period, the products will be analyzed and exchanged if the technical problem is confirmed.

Please Note

Kindly refrain from returning any product to us without prior validation from our technical or sales support service. Products returned without an RMA number will not be accepted and will be returned to you.

Form

 

Please complete the form below before returning your products to us. An RMA number will be assigned to you once this form is completed.

    1. Your details

    2. Product(s) concerned by the return

    3. Issue(s) encountered

    4. To which address should we return the replacement product(s) to you ?

    5. Your RMA packaging

    I accept the general terms and conditions of use. Your data is collected and processed in accordance with our personal data policy. More information

    Please remember to include your RMA number on your return boxes.